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Bad processes in the healthcare industry hamper productivity, hurt morale and customer satisfaction, and ultimately damage the bottom line. Yet when you’re in the trenches, it can be difficult to identify the pain points draining your business resources.
Bliss Planet shares some common business inefficiencies and pain points and how you can resolve them for better productivity, profitability, and growth.
Organizational confusion
Teams rely on organizational structure to understand roles, responsibilities, and reporting relationships. This begins with how the business is actually formed, whether that be a corporation, a partnership, or a limited liability company. Many medical practices choose to operate as limited liability companies (LLCs) because of the ability to limit personal liability for certain debts of the business, which may go so far as facing a medical malpractice suit.
A clear organizational structure also clarifies how information flows within the organization to eliminate confusion and communication breakdowns. Without it, teams are prone to develop competing priorities or adopt strategies that aren’t aligned with company goals.
Microsoft explains that an organizational chart provides an at-a-glance overview of a company’s structure including chains of command, lines of communication, and pertinent details about staff. An org chart can be as simple as a PowerPoint or Word file but larger organizations benefit from an org chart that integrates with HR software to automatically update when someone joins the company or changes roles.
Misaligned expectations
Org charts provide a broad overview, but what about managing responsibilities and deliverables for an individual team or process? Redundancies, bottlenecks, and other workflow problems develop when teams lack clarity on how to approach a project.
Process maps break out your project into stages so that everyone understands the objectives and how to achieve them. In addition to clarifying responsibilities and outcomes, a process map highlights inefficiencies. From there, teams can implement automation, improve documentation, and develop other strategies to streamline business processes.
Siloed data
Eliminating data silos is one of the key ways leaders can streamline and optimize business processes. Siloed data hurts communication, collaboration, and knowledge-sharing within an organization. When the right data isn’t readily available, teams struggle to make informed decisions or base strategic decisions on outdated knowledge.
Real-time data that’s accessible at any time, anywhere is more attainable than many businesses realize. Cloud-based software allows for fully-integrated solutions that unify data across your organization and update in real-time. Not only does this eliminate inefficiencies and make your company more agile, it also saves money: The vast majority of IT professionals report that cloud adoption reduces setup and maintenance costs, often as much as 50% according to TechRepublic.
Payment delays
B2B payments are increasingly shifting to digital, allowing businesses to get paid faster and automate recurring payments for repeat transactions. Yet while digital payments eliminate friction in some areas, they come with issues of their own. Broken financial workflows lead to frustration for clients and vendors alike when payment inefficiencies cause service delays and disrupt cash flows.
Clogged sales funnels
If you have a strong lead pipeline but can’t seem to convert leads to customers, a clogged sales funnel may be the cause. Reasons for a clogged sales funnel include inconsistent messaging, a failure to engage leads at critical junctures, and a lackluster customer experience.
Developing clear and compelling calls to action is the quickest way to clear the clog and get your sales funnel flowing again. The action stage should be as frictionless as possible with minimal steps between the moment a customer makes a decision and when they finalize a purchase. Give your lead a reason to purchase, like a discount or limited-time offer, and use powerful language that tells customers exactly what action you want them to take.
Sometimes the inefficiency that’s costing you time, resources, and frustration is an easier fix than you realize. Analyze your business processes to understand what’s slowing you down and take action to resolve them.
Bliss Planet helps people feel their best while teaching the world how to thrive in harmony with people, animals, and this wonder-filled planet. Contact us today for more info!
